Cloud Data Center Technician – 24/7 On-Call Ops

Amazon; Sterling (VA); On-site; USD 44,000 - 80,000; Full time

Job summary

Amazon Data Services, Inc. in Sterling, VA is seeking an Engineering Operations Technician to support 24/7 data center operations. You will install equipment, troubleshoot hardware and network issues, and contribute to documentation and process improvements while collaborating with cross-functional teams.

The role requires travel between data center locations, lifting up to 40 pounds, and willingness to work day/night shifts to ensure continuous availability of services powering AWS customers.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High school or equivalent diploma.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

Flexible schedule

Effective communication

Travel readiness

Education

High school diploma

Associate's degree in CS or Networking

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in Sterling, VA is seeking an Engineering Operations Technician to support 24/7 data center operations. You will install equipment, troubleshoot hardware and network issues, and contribute to documentation and process improvements while collaborating with cross-functional teams.

The role requires travel between data center locations, lifting up to 40 pounds, and willingness to work day/night shifts to ensure continuous availability of services powering AWS customers.