Cloud Data Center Technician — 24/7 On‑Call

Amazon Web Services (AWS); Ashburn (VA); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in Ashburn, VA is seeking a Data Center Technician to maintain the heartbeat of AWS's global infrastructure. You will install equipment, troubleshoot hardware and network issues, and respond to incidents to keep services online 24/7.

The role requires travel between data centers, on-call rotations, and the ability to work independently or with a team. You’ll document processes, contribute to improvements, and help train new teammates.

Qualifications

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Computer hardware troubleshooting

Computer networking

Education

High school or equivalent diploma

Associate's degree in CS/Networking

Job description

Amazon Data Services, Inc. in Ashburn, VA is seeking a Data Center Technician to maintain the heartbeat of AWS's global infrastructure. You will install equipment, troubleshoot hardware and network issues, and respond to incidents to keep services online 24/7.

The role requires travel between data centers, on-call rotations, and the ability to work independently or with a team. You’ll document processes, contribute to improvements, and help train new teammates.