Cloud Data Center Ops Lead

Amazon Inc.; New Carlisle (IN); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Operations Manager on swing shift to lead a diverse team responsible for 24/7 data center availability.

You will assign tickets, mentor staff, manage staffing across locations, and drive improvements in processes and automation. You will participate in on-call rotations, travel between sites as needed, and ensure KPIs and SLAs are met while upholding safety standards.

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• 2+ years of computer hardware experience, including troubleshooting and repairing
• Certifications in A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or Network+ or Security+
• Experience with system management tools and client/server environments

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team of data center operation professionals across locations
• Developing career paths for employees and updates in internal tools
• Recruit and train data technicians to ensure staffing levels
• Ensure effective day-to-day data center operations including 7/24 shift arrangement and hardware logistics
• Lead in prevention and resolution of outages and participate in on-call rotation
• Improve workflows and throughput for data center operations
• Document policies and procedures to meet industry best practices and SLAs
• Maintain on-call schedules coordinating absences and vacations
• Strive to improve customer experience and service quality

Skills

People management

Data center operations

Hardware troubleshooting

Technical writing

System management tools

Education

Bachelor's degree in computer science/engineering/mathematics or equivalent

Tools

System management tools

Client/server environments

Job description

Amazon Data Services, Inc. is seeking a Data Center Operations Manager on swing shift to lead a diverse team responsible for 24/7 data center availability.

You will assign tickets, mentor staff, manage staffing across locations, and drive improvements in processes and automation. You will participate in on-call rotations, travel between sites as needed, and ensure KPIs and SLAs are met while upholding safety standards.