Cloud Data Center Operations Leader

Amazon Inc.; New Carlisle (IN); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

Job summary

Amazon Data Services, Inc. in New Carlisle, IN is seeking a Technology Manager to lead data center operations teams, mentor staff, and sponsor projects. The role involves hardware/network diagnostics, on-call rotations, and cross-site coordination to ensure uptime and efficiency.

Candidates should have 4+ years IT or a related degree, 2+ years of people management, and relevant data center operations experience. Travel to multiple facilities is expected; AWS benefits and RSUs are included.

Qualifications

• 4+ years IT experience or a Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and throughput for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

IT experience

On-call support

Technical writing

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS certification

CCNA

Linux+

Network Defender

Job description

Amazon Data Services, Inc. in New Carlisle, IN is seeking a Technology Manager to lead data center operations teams, mentor staff, and sponsor projects. The role involves hardware/network diagnostics, on-call rotations, and cross-site coordination to ensure uptime and efficiency.

Candidates should have 4+ years IT or a related degree, 2+ years of people management, and relevant data center operations experience. Travel to multiple facilities is expected; AWS benefits and RSUs are included.