Cloud Data Center Operations Leader

Amazon Inc.; Hermiston (OR); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Hermiston, OR seeks a senior operations manager to lead data center teams responsible for hardware and network diagnostics, on‑call support, and continuous improvement across a global cloud infrastructure.

The role involves setting strategy, mentoring staff at all levels, sponsoring projects, and driving automation and KPI improvements while travel to multiple facilities may be required.

Qualifications

• 4+ years of IT experience or a related Bachelor's degree.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals.
• Develop career paths for employees and manage internal tooling updates.
• Recruit and train data technicians to ensure staffing levels.
• Oversee 7/24 shift arrangements and hardware logistics.
• Lead and document policy/procedure improvements to meet SLAs.
• Coordinate on‑call schedules and drive customer experience improvements.

Skills

People management

IT experience

On-call support

Troubleshooting

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

CCNA

AWS certification

A+

Security+

Job description

Amazon Data Services, Inc. in Hermiston, OR seeks a senior operations manager to lead data center teams responsible for hardware and network diagnostics, on‑call support, and continuous improvement across a global cloud infrastructure.

The role involves setting strategy, mentoring staff at all levels, sponsoring projects, and driving automation and KPI improvements while travel to multiple facilities may be required.