Cloud Data Center Operations Lead

Amazon Data Services, Inc.; New Carlisle (IN); On-site; USD 140,000 - 210,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a technology manager to lead a team responsible for global data center operations, with strong people management, technical understanding, and a vision to elevate operations. The role includes strategy development, mentoring across levels, sponsoring projects, and proposing technical solutions for hardware, network diagnostics, and on-call rotation.

You will oversee data center teams across locations, drive improvements in processes, KPIs, and customer

Qualifications

• Experience in managing diverse teams across multiple data center locations.
• Ability to develop career paths and mentor employees.
• Willingness to travel between facilities as required.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians.
• Manage performance of teams across locations.
• Recruit and train data technicians to ensure staffing.
• Ensure data center operations meet KPIs and SLAs.
• Lead large-scale outages and coordinate on-call support.
• Develop and improve work flows and documentation.

Skills

People management

Leadership

Mentoring

On-call rotation

Project sponsorship

Travel readiness

Job description

Amazon Web Services (AWS) is seeking a technology manager to lead a team responsible for global data center operations, with strong people management, technical understanding, and a vision to elevate operations. The role includes strategy development, mentoring across levels, sponsoring projects, and proposing technical solutions for hardware, network diagnostics, and on-call rotation.

You will oversee data center teams across locations, drive improvements in processes, KPIs, and customer