Cloud Data Center Operations Lead

Socket.dev; Hamlet (NC); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on bonus

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations. You will mentor staff, sponsor projects, and propose technical solutions while coordinating hardware and network diagnostics and on-call rotations.

The role involves travel between data center locations, managing KPIs, and driving process improvements with a focus on safety, security, and cost efficiency.

Qualifications

• 4+ years IT experience or a relevant degree.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team across multiple locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure staffing levels.
• Ensure 24/7 data center operations, queue management, and hardware logistics.
• Lead large scale events (outages) and act as the call leader.

Skills

People management

Data center operations

Project sponsorship

Mentoring

Technical leadership

Education

Bachelor's degree in CS/Engineering/Math

Tools

System management tools

Job description

Amazon is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations. You will mentor staff, sponsor projects, and propose technical solutions while coordinating hardware and network diagnostics and on-call rotations.

The role involves travel between data center locations, managing KPIs, and driving process improvements with a focus on safety, security, and cost efficiency.