Cloud AI Customer Engineer — Prototyping & Technical Wins

Google LLC; Cambridge (MA); Hybrid; USD 152,000 - 221,000; Full time

Job summary

Google LLC in Cambridge, MA is seeking a Customer Engineer specialized in Cloud AI to accelerate adoption of complex workloads. You will collaborate with technical sales, deliver proofs-of-concept, and craft demos that showcase Google Cloud capabilities to customers and executives.

You will partner with Platform CEs to translate customer needs into actionable product feedback, write code for prototypes, and present practical solutions. Equal opportunity employer and innovative cloud leader.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), and integrating models into autonomous workflows via advanced API prompting and RAG.
• Experience with machine learning model development and deployment.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience using programming languages to design demos, prototypes, or workshops for customers.

Responsibilities

• Drive the technical win for workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine business strategies, development, and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market (GTM) team.
• Work within product and engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.

Skills

Cloud native architecture

AI agent orchestration

Agentic design patterns

API prompting & RAG

ML model development

Stakeholder communication

Prototyping & demos for customers

Education

Bachelor’s degree or equivalent practical experience

Master’s degree preferred

Tools

LangGraph

CrewAI

AutoGen

LLM API integration

RAG pipelines

Job description

Google LLC in Cambridge, MA is seeking a Customer Engineer specialized in Cloud AI to accelerate adoption of complex workloads. You will collaborate with technical sales, deliver proofs-of-concept, and craft demos that showcase Google Cloud capabilities to customers and executives.

You will partner with Platform CEs to translate customer needs into actionable product feedback, write code for prototypes, and present practical solutions. Equal opportunity employer and innovative cloud leader.