Cloud Adoption TAM - Technical Account Manager

Google LLC; Boulder (CO); On-site; USD 114,000 - 163,000; Full time

Benefits offered by this job

Equity

Job summary

Google LLC is seeking a Technical Account Manager to drive successful adoption of Google Cloud within large enterprises and across diverse teams. You will guide the technical facets of cloud transformation, coordinate global engagements, and ensure delivery of Cloud Consulting engagements to accelerate customer adoption.

You will collaborate with executives and cross-functional teams, managing migrations, roadmaps, and customer success initiatives, while aligning with product and support to

Qualifications

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, managing customer technical implementations or business programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Bachelor's degree in CS/Engineering

5+ years customer-facing experience

Cloud operations experience

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Google Cloud Platform

Job description

Google LLC is seeking a Technical Account Manager to drive successful adoption of Google Cloud within large enterprises and across diverse teams. You will guide the technical facets of cloud transformation, coordinate global engagements, and ensure delivery of Cloud Consulting engagements to accelerate customer adoption.

You will collaborate with executives and cross-functional teams, managing migrations, roadmaps, and customer success initiatives, while aligning with product and support to