Senior Cloud TAM — Adoption & Transformation Lead

Google; New York (NY); Hybrid; USD 140,000 - 204,000; Full time

Job summary

Google is seeking a Technical Account Manager for Google Cloud Consulting in Chicago or New York to drive customer adoption of Google Cloud products and lead the technical aspects of transformation journeys. You will manage Cloud Consulting engagements and coordinate across cross-functional, geographically dispersed teams to deliver client-focused outcomes.

The role requires a Bachelor's degree in a technical field and 8 years in a customer-facing role with cloud operations experience.

Qualifications

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Customer-facing experience

Cloud operations experience

Education

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

Job description

Google is seeking a Technical Account Manager for Google Cloud Consulting in Chicago or New York to drive customer adoption of Google Cloud products and lead the technical aspects of transformation journeys. You will manage Cloud Consulting engagements and coordinate across cross-functional, geographically dispersed teams to deliver client-focused outcomes.

The role requires a Bachelor's degree in a technical field and 8 years in a customer-facing role with cloud operations experience.