Cloud Adoption & Customer Solutions Manager

Amazon Web Services (AWS); Austin (TX); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Web Services, Inc. is seeking a Customer Solutions Manager (CSM) to accelerate customer transformations and design end-to-end cloud adoption journeys.

You will coordinate across sales, solution architecture, enterprise support, product development, professional services, and partners to drive value. You will help customers run strategic migrations to AWS, build cloud-native solutions, and establish roadmaps with governance.

Qualifications

• 5 years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 3 years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field

Responsibilities

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.).
• Considers the larger picture (efficiency, availability, operability, scalability, risks, business goals, customer experience) and balance customer needs with engineering teams.
• Conveys detailed technical knowledge to internal and external teams (verbally, in writing, and via diagram).
• Participates in customer technical discussions and provides guidance on best practice.
• Sees patterns; makes connections to improve program/process efficiency; knows related solutions.

Skills

Program leadership

Enterprise IT experience

Cross-functional collaboration

Education

Bachelor’s degree in STEM

Job description

Amazon Web Services, Inc. is seeking a Customer Solutions Manager (CSM) to accelerate customer transformations and design end-to-end cloud adoption journeys.

You will coordinate across sales, solution architecture, enterprise support, product development, professional services, and partners to drive value. You will help customers run strategic migrations to AWS, build cloud-native solutions, and establish roadmaps with governance.