Closing Shift Lead — Evening Bakery Leader

Crumbl-Cookies-Franchises-1; Methuen (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Two weeks paid vacation

Health insurance options

One guaranteed weekend day off

50% off Crumbl products

Employee referral bonuses up to $1,000

Tuition discount SNHU

Leadership development opportunities

Job summary

Crumbl Cookies is seeking a confident Closing Shift Lead to manage the evening shift, guide the crew through the dinner rush, and ensure the store is clean, stocked, and ready for the next morning. You will lead by example, stay calm under pressure, and jump in wherever needed to keep operations smooth.

The role emphasizes leadership, teamwork, and a strong focus on customer experience, food safety, and store presentation during peak hours.

Qualifications

• Experience leading a team in a fast-paced retail or food service environment.
• Strong communication and conflict-resolution skills.
• Ability to coach and develop junior staff while maintaining high standards of service.

Responsibilities

• Lead and motivate the evening crew during closing shifts.
• Assign stations, delegate tasks, and keep the shift on schedule.
• Maintain cookie quality and presentation, support baking and packaging, and ensure guest satisfaction.

Skills

Leadership

Team supervision

Customer service

Communication

Time management

Job description

Crumbl Cookies is seeking a confident Closing Shift Lead to manage the evening shift, guide the crew through the dinner rush, and ensure the store is clean, stocked, and ready for the next morning. You will lead by example, stay calm under pressure, and jump in wherever needed to keep operations smooth.

The role emphasizes leadership, teamwork, and a strong focus on customer experience, food safety, and store presentation during peak hours.