Shift Lead

Crumbl Cookies | Merrillville; Merrillville (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedules

Tips

Employee discount

Positive work environment

Job summary

Crumbl Cookies Merrillville is hiring immediately for Closing Shift Leads to join our team. This role involves managing the basics of running the store, guiding a team, and ensuring high standards of customer service and operations on the closing shift.

The ideal candidate will have excellent communication skills, a passion for excellence, and prior leadership experience is a plus. You will be responsible for performance, safety, and maintaining a positive work environment.

Qualifications

• Excellent communication skills
• Leadership experience is a plus
• Passion for excellence and customer service

Responsibilities

• Manage all the basics of running the store
• Ensure employees meet performance expectations
• Keep the store clean and organized
• Handle customer service issues and complaints
• Provide clear instructions to team members
• Maintain safety and a healthy work environment
• Meet deadlines and drive timely service
• Deliver great customer service at all levels

Skills

Leadership

Communication

Customer service

Job description

Crumbl Cookies is hiring immediately for Closing Shift Leads to join their team!

Shift leads work closely with store management to carefully manage one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to: providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators.You will be expected to keep records and produce reports that will be used to review team performance.In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence, and ensure the bakery is meeting the high standards customers and employees deserve. Previous leadership experience is a plus.

Shift lead responsibilities (include but are not limited to):

• Manage all the basics of running the store
• Make sure employees that report to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store clean
• Give clear instructions or orders to subordinate employees
• Ensuring that the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels

Benefits Include:

• Flexible Schedules
• Tips
• Employee discount
• Fun, positive work environment