Shift Lead

Crumbl Cookies | Valparaiso; Valparaiso (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedules

Tips

Employee discount

Fun, positive work environment

Job summary

Crumbl Cookies in Valparaiso, IN is hiring immediately for Closing Shift Leads to join our team. You will work with store management to oversee shift operations, supervise direct reports, and ensure timely, high-quality service in a fast-paced bakery.

Responsibilities include managing daily store basics, maintaining safety and cleanliness, addressing customer issues, and driving performance through clear instructions and timely feedback.

Responsibilities

• Manage all the basics of running the store
• Make sure employees that report to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store clean
• Give clear instructions or orders to subordinate employees
• Ensuring that the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels

Job description

Crumbl Cookies is hiring immediately for Closing Shift Leads to join their team!

Shift leads work closely with store management to carefully manage one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to: providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators.You will be expected to keep records and produce reports that will be used to review team performance.In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence, and ensure the bakery is meeting the high standards customers and employees deserve. Previous leadership experience is a plus.

Shift lead responsibilities (include but are not limited to):

• Manage all the basics of running the store
• Make sure employees that report to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store clean
• Give clear instructions or orders to subordinate employees
• Ensuring that the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels

Benefits Include:

• Flexible Schedules
• Tips
• Employee discount
• Fun, positive work environment