Closing Shift Lead: Elevate Evening Team & Cookie Quality

Crumbl-Cookies-Franchises-1; Nashua (NH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Two weeks of paid vacation

Health insurance options

One guaranteed weekend day off

50% off Crumbl products

Employee referral bonuses of up to $1,

15% tuition discount through Southern

Job summary

Crumbl Cookies is seeking a confident, reliable Closing Shift Lead to own the evening shift, support the crew through the dinner rush, and ensure the store is clean, stocked, and ready for the next morning. You’ll lead by example, stay calm under pressure, and jump in wherever help is needed.

Responsibilities include leading the evening crew, assigning tasks, maintaining cookie quality, and handling customer concerns with professionalism.

Qualifications

• Restaurant or retail leadership experience is helpful and valued.
• Must be 18 years or older and able to work closing shifts (4:00 PM–10:30 PM) including Fridays and Saturdays.

Responsibilities

• Lead and motivate the evening crew.
• Assign stations, delegate tasks, and keep the shift on schedule.
• Maintain excellent cookie quality and presentation.
• Support baking, decorating, packaging, and guest service.
• Handle customer concerns with confidence and professionalism.
• Monitor food safety, cleanliness, and company standards.
• Complete closing checklists, cash-handling duties, and shift documentation.
• Coordinate cleaning, restocking, and preparation for the next morning.
• Communicate important updates to store leadership.

Skills

Leadership

Communication

Team motivation

Problem solving

Decision making

Job description

Crumbl Cookies is seeking a confident, reliable Closing Shift Lead to own the evening shift, support the crew through the dinner rush, and ensure the store is clean, stocked, and ready for the next morning. You’ll lead by example, stay calm under pressure, and jump in wherever help is needed.

Responsibilities include leading the evening crew, assigning tasks, maintaining cookie quality, and handling customer concerns with professionalism.