Quality Assurance Officer - CHS

Marriott Ownership Resorts, Inc.; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision

Travel discounts

Tuition Reimbursement

Professional Counseling

Job summary

Marriott Vacations Worldwide is looking for a Quality Assurance Executive to ensure a memorable experience for Owners and guests. This role involves processing sales documents accurately and monitoring quality while fostering strong customer relationships.

Ideal candidates will have excellent communication skills and be available for a flexible schedule. Benefits include competitive pay and growth opportunities.

Qualifications

• Available to work a flexible schedule including weekends and holidays.
• Ability to lift/carry/push/pull items weighing up to 25lbs.
• Must be able to stand, sit, or walk for extended periods.

Responsibilities

• Ensure complete and accurate processing of sales documents.
• Monitor quality and productivity while providing feedback.
• Review contracts and loan applications with customers.

Skills

Attention to detail

Customer service

Communication

Problem solving

Job description

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals and listen and respond appropriately to the concerns of employees.
• Always follow company policies and safety procedures.

To Become a Quality Assurance Executive

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.