Clinical Support & Scheduling Coordinator

UnitedHealth Group; Concord (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is hiring for a Practice Support Assistant in Concord, MA. The role focuses on scheduling, front-desk support, and coordination between clinicians, patients, and referrals within Internal Medicine.

Schedule: Mon-Fri 8:30am-5pm or 9am-5:30pm EST. Location: 330 Baker Ave, Concord, MA. Pay ranges from $16.00 to $29.00 per hour, with full-time benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• At least 1 year of administrative support experience in a healthcare setting.

Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR.
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information.
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals.
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents.
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly.
• Will be expected to manage a high-volume site within a team environment.

Skills

Admin support

Customer service

Education

High School Diploma/GED

Associate's degree

Tools

EMR systems

Job description

UnitedHealth Group is hiring for a Practice Support Assistant in Concord, MA. The role focuses on scheduling, front-desk support, and coordination between clinicians, patients, and referrals within Internal Medicine.

Schedule: Mon-Fri 8:30am-5pm or 9am-5:30pm EST. Location: 330 Baker Ave, Concord, MA. Pay ranges from $16.00 to $29.00 per hour, with full-time benefits and growth opportunities.