Practice Support Associate I — Care & Scheduling

NaviHealth; Wellesley (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Job summary

UnitedHealth Group''s Atrius Health in Massachusetts is seeking a Practice Support Assistant I to join a multi-specialty care team at 230 Worcester St, Wellesley. The role focuses on delivering exemplary patient service, managing scheduling, data collection and documentation in a fast-paced clinical setting.

As part of a comprehensive benefits program, you will work FT, 40 hours, with a standard 8-hour shift within business hours.

Qualifications

• High School Diploma/GED required.
• 6+ months of customer service or healthcare experience.
• Access to reliable transportation.

Responsibilities

• Serve as role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Microsoft Office

Scheduling software

Epic EMR

Problem solving

Patient management

Education

High School Diploma/GED

Tools

Epic EMR

Job description

UnitedHealth Group''s Atrius Health in Massachusetts is seeking a Practice Support Assistant I to join a multi-specialty care team at 230 Worcester St, Wellesley. The role focuses on delivering exemplary patient service, managing scheduling, data collection and documentation in a fast-paced clinical setting.

As part of a comprehensive benefits program, you will work FT, 40 hours, with a standard 8-hour shift within business hours.