Practice Support Assistant

Optum; West Concord (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental & Vision

Job summary

Atrius Health, part of the Optum family, is seeking a Practice Support Assistant in Concord, MA. The role focuses on scheduling, patient greeting, and coordinating communications within the Internal Medicine department.

Responsibilities include check-out, follow-up appointments, and referrals, with emphasis on exceptional customer service and accurate data in the EMR. Full-time hours, Mon-Fri, daytime schedule.

Qualifications

• High School Diploma/GED required.
• 1+ years of admin support in healthcare/health insurance environments preferred.

Responsibilities

• Schedule and manage patient appointments across multiple channels in EMR.
• Greet patients and monitor waiting areas, verify patient information.
• Coordinate check-out; schedule follow-ups and referrals.
• Complete forms, obtain prior authorizations, maintain department documents.
• Provide compassionate customer service and outreach calls; handle patient concerns.
• Support a high-volume site in a collaborative team environment.

Skills

Administrative support

Customer service

Healthcare awareness

Education

Associate’s degree or medical office program

Tools

EMR systems

Prior authorizations

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Practice Support Assistant (2395654)

Practice Support Assistant - 2395654

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Explore opportunities at Atrius Health,part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.

ThePractice Support Assistant will provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring the waiting area. Manage the check-out process, including follow-up appointment scheduling, while delivering exceptional customer service to strengthen patient-clinician relationships. Coordinate communication between clinicians, patients, and external referrals to ensure smooth clinical operations.

Schedule: Monday-Friday, 8:30am-5pm or 9am-5:30pm EST.

Location: 330 Baker Ave. Concord, MA. May be required to travel to other sites for training or coverage, as needed.

Department: Internal Medicine

Primary Responsibilities:

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly
• Will be expected to manage a high-volume site within a team environment

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience providing administrative support in a healthcare, medical office and/or health insurance environment

Preferred Qualifications:

• Associate’s degree or completion of a medical office administration program
• Experience with electronic medical records (EMR) or ability to quickly learn EMR systems
• Previous experience with prior authorizations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.