Part-Time Medical Office & Scheduling Specialist

UnitedHealth Group; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Job summary

UnitedHealth Group is seeking a part-time Practice Support Assistant in our Internal Medicine department in Braintree, MA. The role focuses on patient scheduling, data accuracy, and high-quality customer service to support clinicians and patient care.

The position requires a High School Diploma or GED with 1+ year of healthcare or customer service experience. An Associate’s or related medical office program is preferred, along with proficiency in Microsoft Office and EMR systems like Epic.

Qualifications

• 1+ years of customer service or healthcare experience.
• Proficiency with Microsoft Office and scheduling software.
• Experience with electronic medical records systems (Epic or equivalent).

Responsibilities

• Serve as role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Healthcare knowledge

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Microsoft Office

Scheduling software

Epic or equivalent EMR

Job description

UnitedHealth Group is seeking a part-time Practice Support Assistant in our Internal Medicine department in Braintree, MA. The role focuses on patient scheduling, data accuracy, and high-quality customer service to support clinicians and patient care.

The position requires a High School Diploma or GED with 1+ year of healthcare or customer service experience. An Associate’s or related medical office program is preferred, along with proficiency in Microsoft Office and EMR systems like Epic.