Part-Time Practice Support & Scheduling Specialist

Dovetail Health Inc.; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Job summary

UnitedHealth Group in Braintree, MA is hiring a part-time Practice Support Assistant to join the Internal Medicine department. You will support scheduling, patient outreach, data collection, and administrative tasks while delivering exceptional service to patients and clinicians.

The role requires a High School Diploma or GED and at least 1 year of customer service or healthcare experience, with preferred knowledge of Epic or similar EMR systems.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or healthcare experience.
• Proficient in Microsoft Office and scheduling software.
• Experience with EMR systems (Epic or equivalent) preferred.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Healthcare experience

Data collection

Education

High School Diploma/GED

Tools

Microsoft Office

Scheduling software

EMR systems (Epic or equivalent)

Job description

UnitedHealth Group in Braintree, MA is hiring a part-time Practice Support Assistant to join the Internal Medicine department. You will support scheduling, patient outreach, data collection, and administrative tasks while delivering exceptional service to patients and clinicians.

The role requires a High School Diploma or GED and at least 1 year of customer service or healthcare experience, with preferred knowledge of Epic or similar EMR systems.