Clinical Support Assistant — Scheduling & Patient Care

Duke PA; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s) at Duke Health Integrated Practice in Durham, NC.

Responsibilities include contacting patients and referring physicians to schedule appointments, documenting in EPIC, sending information, triaging calls, coordinating EEG admissions, scheduling EEGs/MRI/other tests, and supporting front desk and scheduling hubs while ensuring proper approvals.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Responsibilities

• Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.
• Send information to patients.
• Send/receive messages through In-Basket within Maestro Care.
• Answer phones and triage per division policies.
• Submit SCR requests (bumps) for days out of clinic.
• Work bump list less than 8 weeks out.
• Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.
• Schedule EEG's, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO's and EKG's.
• Provide support to the front desk and scheduling HUB's to set up patient appointment.
• Contact families about KETO DIET admissions.
• Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.
• Scheduled Lumbar Puncture's for patients and coordinate with our residents.

Education

High school diploma or equivalent

One year clerical/office support experience

Job description

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s) at Duke Health Integrated Practice in Durham, NC.

Responsibilities include contacting patients and referring physicians to schedule appointments, documenting in EPIC, sending information, triaging calls, coordinating EEG admissions, scheduling EEGs/MRI/other tests, and supporting front desk and scheduling hubs while ensuring proper approvals.