Provider Support Specialist - Weekday Day Schedule

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of physicians and providers at the Duke Sports Sciences Institute.

The role emphasizes accurate messaging, scheduling, record-keeping, and cross-location coordination. You will use Maestro Care (Epic) and other systems to schedule, track referrals, and manage patient information while communicating clearly with patients and clinical staff. Monday–Friday day shifts with no weekends.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience.

Responsibilities

• Answer telephone and relay messages to physicians and staff.
• Schedule appointments and travel arrangements; confirm details.
• File and retrieve records; locate missing records per procedures.
• Perform clerical tasks: form letters, requisitions, reports.
• Coordinate services across Duke Health locations and providers.
• Communicate clearly with patients, referring providers, and colleagues.
• Send and collect referrals and patient documentation.

Skills

Administrative tasks

Office communication

Tools

Maestro Care (Epic)

Job description

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of physicians and providers at the Duke Sports Sciences Institute.

The role emphasizes accurate messaging, scheduling, record-keeping, and cross-location coordination. You will use Maestro Care (Epic) and other systems to schedule, track referrals, and manage patient information while communicating clearly with patients and clinical staff. Monday–Friday day shifts with no weekends.