Pediatrics Provider Support Assistant - Admin & Scheduling

Duke PF; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant in Durham, NC to perform administrative duties in support of one or more physicians or advanced practitioners. This is a non-patient facing role with day shifts, Monday–Friday.

The position supports calendar management, recruitment onboarding, CME credit tracking, expense reporting, and procurement activities for the division. Strong organizational and communication skills required; knowledge of Qgenda preferred.

Qualifications

• High school diploma or equivalent.
• One-year clerical or general office support experience.
• Strong soft skills, office etiquette, attention to detail, project management, event coordination, and Outlook calendar management.
• Knowledge of Qgenda is preferred.

Responsibilities

• Calendar manager for the division and primary admin point of contact: Maintain calendars and process administrative requests for 29 attending physicians. Update daily schedule changes on Qgenda. Escalate requests as needed.
• Division administrative support for faculty recruitment and onboarding: Coordinate with recruiter providing faculty availability for interviews, reserve meeting rooms, coordinate dinner reservations and process payments. Assist new faculty by coordinating meeting scheduling, requesting badge access and completing other onboarding tasks.
• CME credit manager for division. Submit applications, track attendance for all division conferences (weekly), send out weekly email with conference speaking agendas and assist with distributing CME codes to participants.
• Expense report initiator. As the faculty delegate, appropriately create expense reports and attach receipts, monitor workflow progress to ensure compliance and track expenditures for future reporting.
• Buy at Duke rep for division. Process purchases, perform goods receipts, clear P-Card expenses.
• Primary clerical point of contact: answer office phone, process faxes, distribute mail, request website updates, submit IT tickets and office-related maintenance orders, order keys.

Skills

Calendar management

Outlook calendar

Interpersonal communication

Education

High school diploma or equivalent

Tools

Qgenda

Job description

Duke Health is seeking a Provider Support Assistant in Durham, NC to perform administrative duties in support of one or more physicians or advanced practitioners. This is a non-patient facing role with day shifts, Monday–Friday.

The position supports calendar management, recruitment onboarding, CME credit tracking, expense reporting, and procurement activities for the division. Strong organizational and communication skills required; knowledge of Qgenda preferred.