Provider Support Assistant - Pediatric Neurology

Duke University Health System; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Duke University Health System is seeking a Provider Support Assistant for administrative support to physicians and advanced providers. The role involves scheduling patient appointments, managing communications, and coordinating with various departments.

This position requires a high school diploma and one year of clerical experience. The work schedule is day shifts from Monday to Friday, with no holidays or weekends.

Duke values diversity and is an Equal Opportunity Employer committed to inclusive practices.

Qualifications

• One year of clerical, office support, or related experience required.
• Equivalent combination of relevant education and/or experience considered.

Responsibilities

• Schedule/reschedule patient clinic appointments per department policy.
• Contact patients and referring physicians to communicate appointments.
• Send information to patients and answer phone inquiries.

Education

High school diploma or equivalent education

Job description

At Duke Health, we are committed to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Job Location

Pediatric Neurology – Hanes House - 315 Trent Drive, Durham, NC 27710

Job Summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Job Duties and Responsibilities

• Schedule/reschedule patient clinic appointments, per department policy.
• Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.
• Send information to patients.
• Send/receive messages through In-Basket within Maestro Care.
• Answer phones and triage per division policies.
• Monitor open encounter report.
• Submit SCR requests (bumps) for days out of clinic.
• Work bump list less than 8 weeks out.
• Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.
• Schedule EEGs, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO and EKG.
• Provide support to the front desk and scheduling HUBs to set up patient appointment.
• Contact families about KETO DIET admissions.
• Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.
• Schedule Lumbar Punctures for patients and coordinate with our residents.

Job Eligibility Requirements

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.