Provider Support & Scheduling Assistant

Duke Careers; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

The role involves coordinating appointments, communicating with patients and referring physicians, scheduling tests and procedures, handling messages in Maestro Care In-Basket, and ensuring accurate documentation in EPIC. This is a day-shift position, Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• One year of clerical, office support, or related experience required.

Responsibilities

• Contact patient and referring physician to communicate appointments and document contact in EPIC.
• Send information to patients and messages through In-Basket within Maestro Care.
• Answer phones and triage per division policies.
• Submit SCR requests (bumps) for days out of clinic.
• Coordinate EEGs, MRI, Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO & EKGs.
• Provide support to the front desk and scheduling HUBs to set up patient appointments.

Skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

The role involves coordinating appointments, communicating with patients and referring physicians, scheduling tests and procedures, handling messages in Maestro Care In-Basket, and ensuring accurate documentation in EPIC. This is a day-shift position, Monday through Friday.