Provider Scheduling & Clinic Support Specialist

Duke Careers; Raleigh (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Duke Cardiology of Raleigh seeks a Provider Support Assistant to deliver administrative support for the clinics HCA. You will apply knowledge to resolve moderately complex problems and assist with diverse operating procedures and programs.

The role involves maintaining provider and staff schedules, monthly reporting, and handling office supplies. Regular daytime hours, no weekends, with a focus on confidentiality and efficient clinic operations.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical or general office support experience required; 2 years preferred.
• EPIC scheduling and reporting experience expected.
• Experience ordering supplies and reconciling purchase orders.
• Strong organizational skills and ability to handle confidential information.

Responsibilities

• Maintain providers and staff schedule; handle template requests for new providers.
• Coordinate meeting schedules for clinic and providers.
• Prepare monthly reporting and maintain reports/logs per DHIP and Joint Commission.
• Monitor provider sign-off of patient procedures and reports.
• Manage monthly billing for EP and off-site nuclear providers.
• Maintain employee files to ensure education and requirements are current.
• Order clinic office and medical supplies; reconcile invoices.
• Enter and follow up on work orders and Help Desk tickets for provider & clinic issues.
• Perform other related duties as needed by the clinics HCA.

Skills

Clerical experience

Office support

Time management

Confidential information handling

Education

High school diploma or equivalent

Tools

EPIC scheduling

Purchasing system / PO reconciliation

Job description

Duke Cardiology of Raleigh seeks a Provider Support Assistant to deliver administrative support for the clinics HCA. You will apply knowledge to resolve moderately complex problems and assist with diverse operating procedures and programs.

The role involves maintaining provider and staff schedules, monthly reporting, and handling office supplies. Regular daytime hours, no weekends, with a focus on confidentiality and efficient clinic operations.