Patient Services Concierge & Scheduler

UC Health; Cincinnati, Northern (OH, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

UC Health in Cincinnati seeks a Patient Services Representative to serve as the primary contact for patients, greeting and checking in to ensure smooth scheduling and documentation.

You will support clinical staff, confirm appointments, and coordinate patient care with physicians and team members while maintaining clear, compassionate communication and HIPAA compliance.

This on-site role requires a High School Diploma or GED with 0–6 months of experience; an Associate's degree is preferred.

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: Associate's Degree.

Responsibilities

• Greet patients and check them in with courtesy to ensure smooth scheduling and documentation.
• Call patients to confirm appointments, manage scheduling, and prep for visits.
• Coordinate with physicians, coordinators and healthcare team to address patient needs and clinic workflow.
• Maintain clear communication with patients and staff while adhering to HIPAA policies.

Education

High School Diploma or GED

Associate's Degree

Job description

UC Health in Cincinnati seeks a Patient Services Representative to serve as the primary contact for patients, greeting and checking in to ensure smooth scheduling and documentation.

You will support clinical staff, confirm appointments, and coordinate patient care with physicians and team members while maintaining clear, compassionate communication and HIPAA compliance.

This on-site role requires a High School Diploma or GED with 0–6 months of experience; an Associate's degree is preferred.