Clinical Scheduling Specialist II: Patient Care & Trials

MFS Investments; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, seeks an experienced scheduling support professional to manage patient appointments and coordinate care across physicians, physician assistants, nurses, and other providers.

You will gather clinical information, assist with insurance referrals where needed, triage calls, and help direct patient flow while upholding Dana-Farber's commitment to compassionate, equitable care.

Qualifications

• Bachelor’s degree in health administration or related field.
• Up to 1 year of healthcare or customer service experience.
• Strong communication and numerical skills.

Responsibilities

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments for existing patients.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• May provide basic information regarding the need for insurance referrals.
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responds using SOPs and critical thinking skills.
• May be responsible for scheduling numerous complex research protocols, involving interaction with in-house studies, grant-funded studies and industry-sponsored clinical trials.
• Carries out processes in patient scheduling systems so correct billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
• Participates in training for new hires.
• Prepares, opens, and closes provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Other duties as assigned.

Skills

Multi-tasking

Verbal & written communication

Customer service

Problem solving

Organizational skills

Education

Bachelor’s degree in health administration or related field

Job description

Dana-Farber Cancer Institute in Boston, MA, seeks an experienced scheduling support professional to manage patient appointments and coordinate care across physicians, physician assistants, nurses, and other providers.

You will gather clinical information, assist with insurance referrals where needed, triage calls, and help direct patient flow while upholding Dana-Farber's commitment to compassionate, equitable care.