Clinic Scheduling & Patient Experience Coordinator

MFS Investments; Massachusetts; Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute, located in Boston, seeks a clinic administrative specialist to manage high-volume scheduling, patient check-in/out, and interdepartmental communication. You will triage requests, maintain PHI confidentiality, and support leadership in a fast-paced cancer care setting.

The role emphasizes customer service, accurate data entry, and collaboration with clinicians and frontline staff to ensure seamless patient flow and reliable scheduling across oncology services.

Qualifications

• Experience handling high-volume schedules with attention to detail.
• Strong customer service mindset with patient-first approach.
• Proven ability to communicate clearly with patients, families, and clinicians.

Responsibilities

• Schedule complex appointment sets across oncology disciplines in line with guidelines.
• Provide outstanding customer service to internal and external customers.
• Triages calls, checks in/out patients, and coordinates documentation and orders.

Skills

Scheduling expertise

Customer service

Communication skills

PHI privacy

Education

High school diploma

Bachelor’s degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute, located in Boston, seeks a clinic administrative specialist to manage high-volume scheduling, patient check-in/out, and interdepartmental communication. You will triage requests, maintain PHI confidentiality, and support leadership in a fast-paced cancer care setting.

The role emphasizes customer service, accurate data entry, and collaboration with clinicians and frontline staff to ensure seamless patient flow and reliable scheduling across oncology services.