Expert Clinical Scheduler & Care Coordination

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Scheduling Assistant to manage established patient appointments and deliver exceptional service to patients, families, physicians and staff, following department guidelines.

You will coordinate with a clinical team and handle calls, information gathering, triage, and scheduling for routine and complex visits, including research protocols, while ensuring correct billing processes.

Qualifications

• Bachelor’s degree preferred with up to 1 year of healthcare or customer service experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and function as an integral team member.

Responsibilities

• Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments for existing patients.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• Provides general information regarding insurance referrals when needed.
• Performs independent patient and outside provider call triaging and directs patient flow.
• Serves as a liaison between patient, family and provider; resolves issues or directs to appropriate party.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

Bachelor’s degree in health administration or related field

Tools

Scheduling systems

Job description

Dana-Farber Cancer Institute in Boston seeks a Scheduling Assistant to manage established patient appointments and deliver exceptional service to patients, families, physicians and staff, following department guidelines.

You will coordinate with a clinical team and handle calls, information gathering, triage, and scheduling for routine and complex visits, including research protocols, while ensuring correct billing processes.