Multisite Clinic Coordinator & Referral Specialist

Dartmouth Hitchcock Medical Center; Lebanon (NH); Presencial; USD 25.000 - 38.000; Jornada completa

Descripción de la vacante

Dartmouth Health is seeking a patient services role based in Lebanon/Hanover, NH with travel to Claremont and Keene. The position handles referrals, scheduling, patient communication, and liaison work across multiple clinics in the DH system.

Primary duties include answering patient questions, guiding forms, coordinating appointments and ensuring timely authorization for procedures, while maintaining accurate schedules and high-quality service.

Formación

• High school graduate with 1 year provider office experience.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance representatives.
• Prior computer experience, excellent communication skills and attention to detail.
• Ability to prioritize multiple tasks.

Responsabilidades

• Responds to patient calls with information and education.
• Greets patients and assists with forms and technology; informs about delays.
• Assesses patient needs for prescriptions, forms, appointments or clinical follow-up.
• Reviews schedules daily to ensure full booking and adjust as needed.
• Completes follow-up via After Visit Summary (scheduling labs/imaging or external procedures).
• Receives calls; assesses needs, takes messages, schedules or transfers calls.
• Monitors and acts on system messages and faxes to meet patient needs.
• Obtains authorizations and pre-certifications for external and stat procedures.
• Reviews provider schedules and follows up with patients and no-shows.
• Supports providers for patient questions; offers guidance on communication.
• Monitors waiting room and addresses distress or complaints with service recovery.
• Manages in-baskets; routes messages; completes tasks as directed by staff.
• Acts as liaison between primary care physicians and specialists outside DH.
• Monitors referral work queues and processes new referrals per procedures.
• Implements and monitors Dartmouth Health policies; participates in referral improvements.
• Delivers and collects mail; completes tracers and system checks.
• Performs other duties as required.

Conocimientos

Office experience

Insurance terminology

Communication skills

Multitasking

Computer literacy

Educación

High school diploma or equivalent

Descripción del empleo

Dartmouth Health is seeking a patient services role based in Lebanon/Hanover, NH with travel to Claremont and Keene. The position handles referrals, scheduling, patient communication, and liaison work across multiple clinics in the DH system.

Primary duties include answering patient questions, guiding forms, coordinating appointments and ensuring timely authorization for procedures, while maintaining accurate schedules and high-quality service.