Clinical Scheduling & Provider Support Specialist

University of Rochester; City of Rochester (NY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester is seeking an experienced administrative professional to support the Pediatrics Pulmonology team. This role manages provider calendars, schedules complex clinic activities, and coordinates pre- and post-operative communications for patients.

Responsibilities include facilitating referrals and authorizations, drafting non-routine correspondence, and coordinating travel and meetings for clinical and academic programs.

Qualifications

• High School diploma and 2 years of relevant experience required or equivalent
• Medical terminology knowledge; experience with surgical/appointment scheduling software (FlowCast) and electronic medical records preferred

Responsibilities

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s) and manages provider calendars and prioritizes appointments and meetings.
• Coordinates surgical and ambulatory procedures schedules, arranging travel and accommodations as needed.
• Assists with communications, including drafting letters, reviewing referrals, and handling insurance-related documentation.
• Ensures completeness of pre-op information and supports post-operative coordination and follow-up.

Skills

Customer relations

Education

High School diploma with 2 years of relevant experience

Tools

FlowCast

Electronic medical records (EMR)

Job description

The University of Rochester is seeking an experienced administrative professional to support the Pediatrics Pulmonology team. This role manages provider calendars, schedules complex clinic activities, and coordinates pre- and post-operative communications for patients.

Responsibilities include facilitating referrals and authorizations, drafting non-routine correspondence, and coordinating travel and meetings for clinical and academic programs.