Senior Medical Scheduler & Provider Concierge

001 University of Rochester; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

University of Rochester is seeking an experienced administrative professional to support clinical operations, education, and academic programs. You will manage providers' calendars, coordinate referrals, and handle complex scheduling to ensure efficient patient flow.

The role requires strong medical terminology knowledge, EMR proficiency, and experience with surgical/appointment scheduling systems to support a high-volume ambulatory setting.

Qualifications

• High School diploma with at least 2 years of relevant experience.
• Familiarity with medical terminology.
• Experience with surgical/appointment scheduling software (Flowcast).
• Experience with electronic medical records (EMR) is preferred.

Responsibilities

• Performs complex secretarial and administrative duties to support clinical, educational, and academic programs.
• Manages provider calendars, time, and scheduling to optimize operations.
• Serves as primary contact for providers and pre/post-operative patients.
• Coordinates referrals, prior authorizations, and insurance documentation as needed.
• Assists with travel, conference registrations, and related arrangements.

Skills

Customer relations

Education

High School diploma

2 years relevant experience

Tools

Flowcast

Electronic Medical Records (EMR)

Job description

University of Rochester is seeking an experienced administrative professional to support clinical operations, education, and academic programs. You will manage providers' calendars, coordinate referrals, and handle complex scheduling to ensure efficient patient flow.

The role requires strong medical terminology knowledge, EMR proficiency, and experience with surgical/appointment scheduling systems to support a high-volume ambulatory setting.