Clinical Scheduling & Patient Access Specialist

Lowell General Hospital; Lowell (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Lowell General Hospital in Lowell, MA, is seeking an Administrative Assistant to provide clinic and office support under general supervision. You will manage scheduling, patient communications, and documentation to support revenue cycle and patient experience.

Hours are 40 per week, 7:30am–4pm, with no weekends. Ideal candidates have a high school diploma, 2 years in customer support, and bilingual abilities. Proficiency with Microsoft Office and strong interpersonal skills are essential.

Qualifications

• Strong communication and written skills required.
• Experience supporting customers in a professional setting.
• Ability to handle multiple tasks with competing priorities.

Responsibilities

• Schedules patient appointments, follow-ups, tests and labs.
• Assists with scheduling templates and changes.
• Answers phones, triages calls, and takes messages.
• Greet patients, verify demographics and insurance.
• Assists with revenue cycle clearance and insurance verification.
• Collects copayments and processes payments.
• Prepares medical records for visits and inputs data into EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing entry and reconciliation.
• Performs general clerical tasks: faxing, filing, mailing, ordering supplies.
• Provides clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication

Customer service

Multitasking

Interpersonal skills

Time management

Confidentiality

Bilingual

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR system

Job description

Lowell General Hospital in Lowell, MA, is seeking an Administrative Assistant to provide clinic and office support under general supervision. You will manage scheduling, patient communications, and documentation to support revenue cycle and patient experience.

Hours are 40 per week, 7:30am–4pm, with no weekends. Ideal candidates have a high school diploma, 2 years in customer support, and bilingual abilities. Proficiency with Microsoft Office and strong interpersonal skills are essential.