Clinical Operations Coordinator

tuftsmedicine; Lowell (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide clinic and office support, helping drive smooth operations and patient flow at Lowell General Hospital. The role supports revenue cycle activities, scheduling, records, and front-desk duties.

The ideal candidate will have strong communication, organization, and computer skills, with at least two years' experience in a customer-facing administrative role and bilingual abilities.

Qualifications

• High School diploma or equivalent required.
• Two years of experience supporting customers.
• Bilingual candidates preferred.

Responsibilities

• Schedules patient appointments, including follow-ups and labs.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, and responds to patient requests.
• Greet and check-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance, including registration accuracy and insurance verification.
• Collects copayments.
• Prepares medical records for patient visits and loads information into the EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assist with billing charge entry and reconciliation.
• Performs general office tasks: faxing, filing, mailing, scheduling, and supply orders.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR systems

Email

Job description

Tufts Medicine is seeking an Administrative Assistant to provide clinic and office support, helping drive smooth operations and patient flow at Lowell General Hospital. The role supports revenue cycle activities, scheduling, records, and front-desk duties.

The ideal candidate will have strong communication, organization, and computer skills, with at least two years' experience in a customer-facing administrative role and bilingual abilities.