Medical Receptionist — Front Desk & Patient Concierge

Lowell General Hospital; Lowell (MA); On-site; USD 24,000 - 30,000; Full time

Job summary

Lowell General Hospital is seeking a detail-oriented administrative associate to provide front-desk and clerical support at the Cancer Care Associates - Main Campus. The role emphasizes professional reception, patient transport coordination, and accurate data entry within an ever-busy environment.

The position requires a high school diploma, at least one year of related clerical experience, and familiarity with phone systems; two years of medical office experience is preferred.

Qualifications

• High School diploma or equivalent.
• 1 year of related office or clerical experience.
• Experience with phone systems or switchboard.

Responsibilities

• Create a professional reception area environment and assist guests, vendors, and staff.
• Greet visitors and direct them to the proper care unit or physician’s office.
• Support patients who need mobility assistance with a wheelchair or transport.
• Answer phones promptly and route calls to the correct department or staff.
• Prepare routine reports and manage mail and documents.
• Maintain confidentiality according to HIPAA guidelines.
• Perform Check-In and Check-Out duties as needed.
• Coordinate with supervisors on phone list changes and incidents.

Skills

Interpersonal skills

Multitasking

Organization

Customer service

Poise in busy environments

Reliability

Attention to detail

EMR familiarity

Education

High School diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Lowell General Hospital is seeking a detail-oriented administrative associate to provide front-desk and clerical support at the Cancer Care Associates - Main Campus. The role emphasizes professional reception, patient transport coordination, and accurate data entry within an ever-busy environment.

The position requires a high school diploma, at least one year of related clerical experience, and familiarity with phone systems; two years of medical office experience is preferred.