Clinic Operations Coordinator

Tufts Medicine; Lowell (MA); On-site; USD 41,000 - 52,000; Full time

Job summary

Lowell General Hospital is seeking a Clinical Administrative Coordinator to provide administrative support to clinical providers and patients. The role focuses on maintaining workflow, patient flow, and documentation within the EMR system, while delivering high levels of customer service in a busy hospital setting.

The position emphasizes scheduling, billing support, data accuracy, and effective communication with patients and staff.

Qualifications

• High School diploma or equivalent is required.
• Two years of experience supporting customers is preferred.
• Bilingual abilities are a plus.

Responsibilities

• Schedules patient appointments, including follow-ups, tests, labs, and surgical bookings.
• Answers phones, triages calls, responds to patient requests, and takes messages.
• Greets and checks-in patients, verifies demographics and insurance information.
• Assists with revenue cycle clearance, including registration and insurance verification.

Skills

Good communication

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Third-party billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Lowell General Hospital is seeking a Clinical Administrative Coordinator to provide administrative support to clinical providers and patients. The role focuses on maintaining workflow, patient flow, and documentation within the EMR system, while delivering high levels of customer service in a busy hospital setting.

The position emphasizes scheduling, billing support, data accuracy, and effective communication with patients and staff.