Clinical Administrative Coordinator

tuftsmedicine; Lowell (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide clinic and office support, helping drive smooth operations and patient flow at Lowell General Hospital. The role supports revenue cycle activities, scheduling, records, and front-desk duties.

The ideal candidate will have strong communication, organization, and computer skills, with at least two years' experience in a customer-facing administrative role and bilingual abilities.

Qualifications

• High School diploma or equivalent required.
• Two years of experience supporting customers.
• Bilingual candidates preferred.

Responsibilities

• Schedules patient appointments, including follow-ups and labs.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, and responds to patient requests.
• Greet and check-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance, including registration accuracy and insurance verification.
• Collects copayments.
• Prepares medical records for patient visits and loads information into the EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assist with billing charge entry and reconciliation.
• Performs general office tasks: faxing, filing, mailing, scheduling, and supply orders.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR systems

Email

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations, and patient experience.

Hours: Full-Time, 40Hours/Week. 7:30am-4pm. No Weekends.

Location: Lowell General Hospital, Saints Campus.

Job Description

Preferred Qualifications:

• 1. High School diploma or equivalent.
• 2. Two (2) years of experience supporting customers.
• 3. Bilingual.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• 1. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• 2. Assists with scheduling template creation and changes.
• 3. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• 4. Greets and checks-in patients; verifies patient demographic and insurance information.
• 5. Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• 6. Collects copayments.
• 7. Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• 8. Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• 9. Assists with billing charge entry and reconciliation.
• 10. Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• 11. Provides general clerical support to department physicians.
• 12. Participates in performance improvement projects.

Physical Requirements:

• 1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
• 2. May be exposed to dust and other typical office-like discomforts.
• 3. Manual dexterity using fine hand manipulations for computer keyboard operation.
• 4. Requires ability to see computer screen and read reports.
• 5. Requires ability to hear instructions from physicians and other clinical or nursing staff.
• 6. Some exposure to hazardous materials (blood, etc.).

Skills & Abilities:

• 1. Good communications skills, both oral and written.
• 2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• 3. Excellent interpersonal and organizational skills.
• 4. Ability to handle multiple projects and prioritize tasks.
• 5. Flexibility in work assignments.
• 6. Knowledge of third-party billing.
• 7. Ability to maintain confidential medical information.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet- recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation

The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient.

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