Clinical Scheduling & Care Coordination Specialist I

Dana-Farber Cancer Institute; Brookline (MA); Presencial; USD 46.000 - 54.000; Jornada completa

Descripción de la vacante

Dana-Farber Cancer Institute in Boston is seeking a scheduling coordinator to manage patient appointments and facilitate clinical care. You will gather patient information, answer inquiries, and coordinate with physicians, nurses, and support staff to ensure timely, accurate scheduling.

You will also serve as a liaison between patients, families, and care teams, handling complex scheduling for routine and research-related visits while upholding Dana-Farber's commitment to excellent customer

Formación

• Bachelor’s degree preferred in health administration or related field.
• Up to 1 year of healthcare or customer service experience.

Responsabilidades

• Handles scheduling from simple to multi-provider appointments per guidelines.
• Gathers detailed clinical information face-to-face, by phone, or electronically.
• Provides information on insurance referrals within scope.
• Triages calls and directs patient flow to appropriate staff.
• Acts as liaison between patient, family and provider.

Conocimientos

Appointment scheduling

Customer service

Communication

Clinical information gathering

Team liaison

Educación

Bachelor's degree in health administration

Descripción del empleo

Dana-Farber Cancer Institute in Boston is seeking a scheduling coordinator to manage patient appointments and facilitate clinical care. You will gather patient information, answer inquiries, and coordinate with physicians, nurses, and support staff to ensure timely, accurate scheduling.

You will also serve as a liaison between patients, families, and care teams, handling complex scheduling for routine and research-related visits while upholding Dana-Farber's commitment to excellent customer