Clinical Scheduling & Admin Specialist

Tufts Medicine; Norwood (AL); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Support role to back clinic operations and clinical providers. You will manage scheduling, patient intake, and revenue cycle tasks while maintaining high service standards in a busy office setting.

You will assist with appointments, registrations, and documentation in the EMR, ensuring accurate data and timely communication with patients and staff. This entry-level role emphasizes teamwork and efficient clerical support.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Customer support experience

Bilingual

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Tufts Medicine is seeking an Administrative Support role to back clinic operations and clinical providers. You will manage scheduling, patient intake, and revenue cycle tasks while maintaining high service standards in a busy office setting.

You will assist with appointments, registrations, and documentation in the EMR, ensuring accurate data and timely communication with patients and staff. This entry-level role emphasizes teamwork and efficient clerical support.