Clinical Operations Supervisor: OR & Scheduling

Tufts Medicine; Boston (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Tufts Medicine seeks an experienced administrative professional to support daily operations, scheduling, and coaching of team members in Boston. You will maintain patient scheduling templates across clinical services and hospital systems, while driving quality improvements and efficiency initiatives.

The role includes supervising staff, handling inquiries, triaging calls, and ensuring accurate billing-related tasks are completed.

Qualifications

• Associate’s Degree + 1 year of experience or high school diploma + more than five years’ experience.
• Two years of experience in a healthcare setting including staffing and scheduling.

Responsibilities

• Provides direct supervision of assigned clinical, support, and/or staffing staff.
• Greet patients and visitors promptly to maintain high customer service standards.
• Participates in and oversees support activities in clinical areas to ensure top service levels.
• Serves as the “super user” for hospital systems related to clinical inpatient and outpatient services.
• May participate in interviewing, hiring, performance reviews, and corrective actions.
• Conducts ongoing training on customer service standards and hospital systems.
• Coordinates triage of patients and internal department calls with staff.
• Oversees collection of co-payments and daily cash deposits.
• Manages patient scheduling templates and hospital automation related to clinical operations.

Skills

Microsoft Office

Customer service

Interpersonal skills

Healthcare billing understanding

Analytic/quantitative skills

Organizational skills

Medical terminology

Independent work

Confidentiality

Team coordination

Education

Associate’s Degree + 1 year experience in healthcare

High school diploma + >5 years experience

Bachelor’s degree (preferred)

Tools

Access

Microsoft Excel

PowerPoint

Job description

Tufts Medicine seeks an experienced administrative professional to support daily operations, scheduling, and coaching of team members in Boston. You will maintain patient scheduling templates across clinical services and hospital systems, while driving quality improvements and efficiency initiatives.

The role includes supervising staff, handling inquiries, triaging calls, and ensuring accurate billing-related tasks are completed.