Clinical Operations Coordinator

Tufts Medical Center; Boston (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Tufts Medicine seeks an experienced administrative professional to provide coordination, reporting, and daily operational support for the program. You will serve as a liaison to facilitate internal and external communications and help organize resources to meet short- and long-term goals.

Responsibilities include overseeing budget, payroll, scheduling, and front desk operations while ensuring regulatory compliance and driving continuous improvement across the team.

Qualifications

• Two years of administrative experience minimum.
• High school diploma or equivalent preferred.
• Five years of administrative experience in healthcare preferred.
• Bilingual abilities are a plus.

Responsibilities

• Collaborates with leadership to improve service outcomes and coordinates improvement opportunities.
• Oversees day-to-day functions: budget compliance/payroll, staffing, scheduling, front desk, revenue capture, and patient authorizations.
• Serves as the primary clerical support for the program, handling timesheets, supplies, mail, and billing.
• Develops and implements workflow processes with clinical and administrative teams to improve efficiency.
• Plans staffing based on volume and needs to ensure uninterrupted patient care.
• Collects and analyzes data to inform decisions and performance.
• Facilitates internal and external communications across departments and community partners.
• Leads meetings to discuss new policies and update care delivery.
• Ensures compliance with regulatory standards (ACR/JCAHO/ACOS) and quality improvement activities.
• Participates in interviews and orientation for new employees.
• Keeps management informed on progress to achieve goals.

Skills

Administrative Support

Scheduling

Customer Service

Bilingual

Education

High school diploma or equivalent

Job description

Tufts Medicine seeks an experienced administrative professional to provide coordination, reporting, and daily operational support for the program. You will serve as a liaison to facilitate internal and external communications and help organize resources to meet short- and long-term goals.

Responsibilities include overseeing budget, payroll, scheduling, and front desk operations while ensuring regulatory compliance and driving continuous improvement across the team.