Clinic Operations & Patient Services Coordinator

tuftsmedicine; Lowell (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Tufts Medicine in Lowell, MA is seeking an administrative support associate to assist clinic operations and ensure smooth patient flow. You will handle scheduling, patient communications, and records management while supporting revenue-cycle activities with accuracy and care.

The role emphasizes frontline customer service, independent work within a team, and adherence to privacy and documentation standards in a fast-paced clinical setting.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual (English and another language).

Responsibilities

• Schedules patient appointments, including follow-ups, testing, labs and procedures.
• Answers phones, triages calls, responds to patient requests, takes messages.
• Greets and checks-in patients; verifies demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy and insurance verification.
• Performs general office tasks: filing, mailing, ordering supplies, calendar management.

Skills

Customer service

Scheduling

EMR

MS Office

Education

High School diploma

Tools

EMR system

Microsoft Office

Scheduling software

Job description

Tufts Medicine in Lowell, MA is seeking an administrative support associate to assist clinic operations and ensure smooth patient flow. You will handle scheduling, patient communications, and records management while supporting revenue-cycle activities with accuracy and care.

The role emphasizes frontline customer service, independent work within a team, and adherence to privacy and documentation standards in a fast-paced clinical setting.