Clinical Admin & Operations Coordinator

Tufts Medical Center, Inc.; United States; On-site; USD 70,632,000 - 88,312,000; Full time

Job summary

Tufts Medicine in Massachusetts is seeking an experienced administrator to provide administrative coordination, reporting, and daily operational support for the program. This role partners with leadership to plan and evaluate health services and improve workflow.

The position requires strong organizational and communication skills, with at least two years of administrative experience, preferably in healthcare, and a high school diploma or equivalent. Bilingual applicants are a plus.

Qualifications

• Two (2) years’ administrative experience.
• High school diploma or equivalent.
• Five (5) years’ administrative experience in healthcare setting.
• Bilingual.

Responsibilities

• Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission vision and scope of service statement.
• Oversees day to day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.
• Acts as the first level “go-to person” for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.
• Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.
• Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.
• Collects, analyzes and makes decisions based on data and evidence-based statistics.
• Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and or off-site programs. Disseminations updates via letters, emails, and other methods as needed.
• Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service and resolution of problems.
• Assists with and assures departments compliance with ACR/JCAHO/ACOS regulatory standards.
• Participates in Quality Improvement activities which used for strategic planning purposes, preparation for accrediting bodies, quality assurance and performance improvement plans.
• Participates in the interview process and assists in a comprehensive orientation plan for all new employees.
• Communicates progress to the management team regularly to achieve goals are achieved.

Skills

Administrative support

Communication

Healthcare administration

Education

High school diploma or equivalent

Job description

Tufts Medicine in Massachusetts is seeking an experienced administrator to provide administrative coordination, reporting, and daily operational support for the program. This role partners with leadership to plan and evaluate health services and improve workflow.

The position requires strong organizational and communication skills, with at least two years of administrative experience, preferably in healthcare, and a high school diploma or equivalent. Bilingual applicants are a plus.