Clinical Sales Consultant

ECRI Institute; Plymouth Meeting (PA); Remote; USD 107,000 - 123,000; Full time

Job summary

An established industry player is seeking Clinical Sales Consultants to enhance healthcare consulting services. This role involves marketing and delivering safety management solutions while ensuring high-quality client relationships. Candidates will work with healthcare providers to improve patient safety and operational efficiency. With a focus on collaboration and innovative solutions, this position offers a unique opportunity to make a significant impact in the healthcare sector. Join a team committed to ethical practices and patient care excellence in a fully remote environment.

Benefits

Comprehensive healthcare benefits

Employer-matching 403(b) Retirement Savings Plan

Paid time off and holiday pay

Tuition assistance

Employee assistance program

Access to LinkedIn Learning

Paid volunteer hours

Qualifications

• Minimum 5 years of healthcare consulting experience required.
• Strong interpersonal skills with a customer service focus.
• Proven capability in consulting service development.

Responsibilities

• Provide and sell consulting services to healthcare providers.
• Manage sales process from lead generation to agreement execution.
• Collaborate with ECRI teams for marketing and awareness campaigns.

Skills

Healthcare Consulting

Clinical Sales

Project Management

Customer Service

Interpersonal Skills

Education

Bachelor's Degree in Clinical Engineering

Graduate Degree in Healthcare Administration

Tools

Microsoft Office 365

Job description

Job Details

Corporate Headquarters - Plymouth Meeting, PA Fully Remote Full Time Graduate Degree Preferred Job Location Remote Type Position Type Education Level

50% Day Sales Travel Percentage Job Shift Job Category

Description

WHY CHOOSE ECRI?

ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

• Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.


• On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.


• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.


• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.


• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).


• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

• Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.


• Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.


• Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

ECRI is currently looking for two Clinical Sales Consultants to cover our East and West sales territories and a National Aging Services Sales Consultant.

Candidates will market, sell, manage, and support the delivery of healthcare consulting services from ECRI's safety management solutions portfolio that includes but is not limited to Medication Error Prevention and other Institute for Safe Medication Practices solutions, culture of safety, healthcare clinical risk management, continuous quality improvement, clinically informed Human Factors Engineering (HFE), Patient Safety Organization solutions, Patient Safety management solutions, systems analysis work including root cause analysis, a variety of educational offerings, Infection Prevention and Control (IPC), and other applicable systems safety management solutions as part of ECRI's Enterprise Safety Management/Total Systems Safety solutions.

Ensures the lead generation, sales, delivery, and relationship management of high-quality consultative services to US acute and/or non-acute care provider clients (aging services space for the National Aging Service Consultant) working alongside ECRI's subject matter experts. Additionally, this position manages the sales process beginning with the identification of appropriate targets through close upon execution of agreements for both new and repeat ECRI clients. This position also works with other ECRI teams contributing to the development of marketing and awareness campaigns, necessary sales tools, and other mission expansion related activities.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

Consulting and Sales: Provides and sells consulting services to healthcare providers in areas such as patient safety, human factors engineering, infection prevention, medication error prevention and/or aging services space and channel. Able to clearly articulate what Total Systems Safety means and describe how a systems approach can effectively support healthcare systems to achieve the goal of zero preventable harm. Continuously monitors for regulatory changes, federal requirement updates, accreditation changes and any evidence-based indicators (i.e. guidelines or publications) that impact customer needs and priorities related to patient safety, medication safety, and infection prevention. Performs detailed, intensive research, including thorough on-site assessments working alongside ECRI Subject Matter Experts (SMEs), to formulate accurate and effective solutions or plans to address the client's specified needs. Collaborate with ECRI health economist and marketing team to develop and maintain return on investment proof points that resonate with healthcare leaders that serve patients across the continuum of care. Provides well-written, technically accurate, and logically defensible deliverables to clients regarding, but not limited to: HFE services and patient safety, ISMP and IPC solutions, professional development and training programs, Culture of Safety surveys and various clinical and safety focused risk assessments. Proactively maintains continued client contact throughout any project to ensure project / service completion in a timely manner within client's expectations. Able to navigate and work in and across provider departments and call points that include but are not limited to risk, quality, and patient safety safety, Chief Medical Officer, Chief Nursing Officer, Chief Pharmacy Officer/Director of Pharmacy, clinical operations, infection prevention, and/or executive call points in the aging services space. Proactively maintains continued client contact throughout any project, helping to responsively resolve client needs and answer client questions. Maintains excellent client relations during and after project completion to position ECRI for further consulting service opportunities.

Marketing and Business Development: Cultivates new projects and clients on a continual basis. Writes and follows up on proposals, leads, and other business possibilities to develop and bring new work to ECRI. Markets consulting services and develops new methods to generate business in collaboration with the marketing department and SME staff. Assesses the marketplace and develops and/or modifies products and services to meet client needs. Develops and maintains networks of clients to develop and sell products and services to. Makes and delivers presentations to potential clients and groups to sell ECRI products and services. Coordinates sales strategies with sales leadership and subject matter experts Contributes to group strategic planning, Business Line Management and budget planning.

Professional Development: Continues to develop professionally by extensive reading, participation in educational activities and professional organizations, and meetings to acquire detailed technical knowledge and perspectives relevant to ECRI's programs, projects, and future development.

Reporting: Routinely and accurately informs sales leadership of proposals, revenues, and project statuses for assigned consulting projects. Provides routine lead generation reports to assist in business development and resources planning efforts. Forwards meaningful ideas for improvements in technical methods, cost savings, scheduling, work assignment or facilities, and changes in institutional policies.

Additional Responsibilities:

*	Other duties, as assigned.

Accountability Metrics:

*	Meet established project timelines, deliverables, budgets and quality standards for clients.
*	Meet annual business development and sales goals.

Qualifications

POSITION QUALIFICATIONS

Experience:

*	Minimum 5 years of previous healthcare consulting experience.
*	At least 3 years of clinical and/or aging services solution selling is required.
*	Prior experience in proposal preparation, project management, and service and solutions development is desirable.
*	Previous experience working in a US provider in either risk and quality, risk and safety, clinical operations departments, and/or aging services provider sector is desired.
*	Demonstrated a thorough understanding of basic principles of management, clinical operations, and good judgment in their application to hospitals and/or other healthcare settings, including, but not limited to, aging services and facilities.
*	Capable of assimilating new technologic and administrative methods and processes quickly and comfortably within a framework of interdisciplinary activity and rapidly changing demands and priorities.
*	Strong interpersonal skills with a customer service focus required.
*	Demonstrated ability to communicate effectively, and work well with many different professionals and departments in the healthcare field.
*	Proven capability in consulting service development and management and delivery of services to clients.
*	Must have excellent written and verbal communications and demonstrable independent problem solving and decision making skills.
*	Ability to multitask with attention to detail and to meet competing deadlines is required.

Education:

*	Bachelor's degree in clinical engineering, nursing, allied health, and/or healthcare administration required. Graduate degree in clinical engineering, nursing, allied health, and/or healthcare administration is preferred.

Computer Skills:

*	Proficiency with Microsoft Office 365 Suite of Products (e.g., Excel, Word, and PowerPoint)

Certifications and Licenses:

Desired/Preferred Certifications & Licenses:

• Certified Professional in Healthcare Quality (CPHQ)


• Certified Professional in Patient Safety (CPPS)


• Associate - Infection Prevention and Control (a-IPC), Certified in Infection Control (CIC), and/or Long-Term Care Certification in Infection Prevention (LTC-CIP)


• Nursing or medical professional certifications


• Certification in Professional Aging Services Risk Management

POSITION COMPENSATION

The salary range for new employees in this position is $107,776.96 - $122,315.47, based on background, experience, and skills. In addition, new employees in this position are eligible for all of our benefit offerings, including, but not limited to, health and welfare benefits, 403(B) retirement savings, and paid time off (PTO), as well as variable compensation.

PHYSICAL DEMANDS

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.

ADA STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

EEO STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

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