Clinical Referral & Scheduling Coordinator

Dartmouth Health; Concord (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking a Referral/Operations Assistant to respond to patient calls, greet patients, and help with forms and scheduling. The role supports providers and staff, handles referrals, and ensures timely coordination of appointments and related services.

Ideal candidate has a high school diploma and at least one year in a provider office, with strong communication, multitasking and computer skills, plus knowledge of medical terminology and insurance benefits.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms and technology.
• Assesses needs of patients without appointments and processes requests including prescriptions and appointments.
• Reviews schedules daily and ensures fully booked appointments and needed records.
• Completes follow up needs for patients per After Visit Summary (booking appointments, scheduling exams).
• Receives incoming calls and processes requests, messages, appointments or transfers.

Skills

Customer service

Communication

Multitasking

Computer skills

Medical terminology

Insurance knowledge

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking a Referral/Operations Assistant to respond to patient calls, greet patients, and help with forms and scheduling. The role supports providers and staff, handles referrals, and ensures timely coordination of appointments and related services.

Ideal candidate has a high school diploma and at least one year in a provider office, with strong communication, multitasking and computer skills, plus knowledge of medical terminology and insurance benefits.