Patient Services & Referrals Coordinator

Dartmouth Health; Nashua (NH); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Disability insurance

Job summary

Dartmouth Health in Nashua, NH is seeking a Referral Services Clerk to review, process and track referrals for services delivered by providers. You will schedule appointments, tests or procedures, respond to patient calls, and support staff in communicating with patients.

This role requires solid computer skills, attention to detail and the ability to prioritize multiple tasks, with interactions across providers, staff and insurance representatives to ensure timely care.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls with general information and education.
• Greets patients, handles questionnaires, assists with forms and tech use, notes delays.
• Assesses needs of walk-in patients and processes prescription/appointment requests.
• Reviews daily schedules for accuracy and reschedules to keep slots filled.
• Completes follow-ups per After Visit Summary (bookings, tests, external procedures).
• Handles incoming calls, routes requests, takes messages, schedules or transfers.
• Monitors system messages and faxes to act promptly on patient needs.
• Completes authorizations/pre-certifications for external and urgent procedures.
• Reviews end-of-day schedules and follows up, handles no-show letters per policy.
• Supports providers and staff in addressing patient questions.
• Monitors waiting room and uses service recovery for concerns.
• Manages in-baskets, prioritizes and routes messages to providers.
• Liaises between primary care physicians and external specialists.
• Monitors referral queues and completes new referrals per procedures.
• Implements DH policies and participates in process improvements.
• Delivers mail and distributes within department; runs tracers and system checks.
• Performs other duties as required.

Skills

Insurance knowledge

Medical terminology

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Health in Nashua, NH is seeking a Referral Services Clerk to review, process and track referrals for services delivered by providers. You will schedule appointments, tests or procedures, respond to patient calls, and support staff in communicating with patients.

This role requires solid computer skills, attention to detail and the ability to prioritize multiple tasks, with interactions across providers, staff and insurance representatives to ensure timely care.