Referral Coordinator & Patient Scheduling Specialist

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking an organized patient services coordinator to manage referrals, schedule appointments, and respond to patient inquiries. You will liaise between providers and staff, ensuring timely communication and accurate record-keeping across multiple queues.

The role involves assisting with prescriptions, forms, and external procedures while maintaining professional interactions with patients and insurance representatives. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology.
• Assesses patient needs and processes requests for prescriptions, forms, appointments or direct to clinical support.
• Reviews schedules daily for accuracy and reschedules patients to fully book and meet needs.

Skills

Communication skills

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking an organized patient services coordinator to manage referrals, schedule appointments, and respond to patient inquiries. You will liaise between providers and staff, ensuring timely communication and accurate record-keeping across multiple queues.

The role involves assisting with prescriptions, forms, and external procedures while maintaining professional interactions with patients and insurance representatives. Equal opportunity employer with comprehensive benefits.