Clinical Scheduling & Referrals Coordinator

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Paid Time Off

Retirement Plans

Job summary

Dartmouth Health is seeking an Administrative Support professional to manage referrals, scheduling, and patient communications in a busy provider office. The role emphasizes accurate processing, liaison between physicians, staff, patients and insurance providers, and prioritizing multiple tasks with strong computer skills.

Responsibilities include responding to patient inquiries, coordinating appointments, handling paperwork, and ensuring timely follow-up.

Qualifications

• High school graduate or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists patients with forms and use of technology, acknowledges delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes follow up needs for patients as directed by the After Visit Summary.
• Receives incoming phone calls from providers, other staff or external provider offices and patients and processes requests.
• Monitors and completes system messages in a timely manner to meet patients’ needs.
• Completes Authorizations and Pre Certifications for all external and start procedures to ensure timely services.
• Reviews provider schedules at end of day to identify follow up needs and contact patients.
• Supports providers and staff in addressing patient questions/concerns and communicates accordingly.
• Monitors waiting room for patients in distress and uses service recovery tactics.
• Manages multiple in-baskets by routing messages and completing tasks as assigned.
• Acts as liaison between primary care physicians & specialists outside DH.
• Monitors referral work queues and processes new referrals per procedures.
• Implements and monitors DH policies and participates in referral improvements.
• Delivers mail within department and handles daily tracers and system checks.
• Performs other duties as required or assigned.

Skills

Insurance knowledge

Medical terms

Communication

Multitasking

Computer skills

Education

High school diploma

Job description

Dartmouth Health is seeking an Administrative Support professional to manage referrals, scheduling, and patient communications in a busy provider office. The role emphasizes accurate processing, liaison between physicians, staff, patients and insurance providers, and prioritizing multiple tasks with strong computer skills.

Responsibilities include responding to patient inquiries, coordinating appointments, handling paperwork, and ensuring timely follow-up.